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Frequently Asked Questions (and answers!)
Order Process

Order Process

1. Browse Products

You can select whatever you want accoring to the catalogue from the navigation bar.

 

2. Add to cart

Click "Buying" on product details page and order will be added to your cart automatically. You can continue browsing products and add them to cart to account together.

(1) In the shopping cart, the system default order of every item as one, if you want to buy more items, you can revise purchase quantity.

(2) In the shopping cart, you can collect or delete products.

 

3. Register for log in

(1) For old customers: Please input Email address or nichname and password for logging in.

(2) For new customers: Please finish registering according to hint.

 

4. Check Receiver's Information

Please check receiver's name, contact information, address and post code, otherwise it will influence the logistics process.

 

5. Select Logistics Method

We provide below logistics company for you to choose from.

(1) YTO express

(2) SF express

(3) SURE express

(4) EMS

 

6. Select Payment Method

(1) Paid online

Alipay (www.alipay.com) is the leading independent third-party payment platform, by the founder of Alibaba Group, is committed to provide e-commerce in China, "a simple, safe, fast," the online payment solution.

(2) Bank Transfer

Domestic customers can make transfer to our Merchants bank through any bank.

 

 

 

 

 

 

7. Submit Order

(1) After verifying basic information, please click the "Submit Order", the system will generate an order number, it means you have successfully submitted orders.

(2) After order submitted successfully, you can visit "My Account" to view order information.

 

 

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contact method

Contact method

You can contact with us through any of the methods below.

1. Online customer service

Alipay and online QQ will provide you most sincere service.

Working Time: Monday to Friday 9:00-18:00

Except holidays

 

2. Customer service center hotline: 4000808750

Working Time: Monday to Friday 9:00-18:00

Except holidays

 

3. Email: emily.li@spiderholster.com.cn

 

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how to apply for returns

How to apply for returns

General Instructions on returns and replacement

We guarantee that the goods sold are purchased through normal channels, pictures online is only for your reference. If you find pictures doesn't match with the merchants you received, please prevail in kind.

 

We are committed to the customer that within 7 days of goods received, we will return full amount if they meet the following conditions,

1. Goods and package is not damaged and stays the original package as it is sold.

2. Indicate the reason for the return, if there are any quality problems, be sure to explain it clearly;

3. Ensure the accessories or the gifts for free to be returned with the goods together.

4. If there are quality problems for part of the whole set, the whole set is required to be returned when applying for returns.

 

Returns is not accepatable for following conditions,

Any used merchandise, other than quality issues.

Any quality problems out of normal use.

 

Note

You should contact with our customer representative when applying for returns, when it is confirmed, you can return it. Any returned goods without the notification of our customer, we will not bare the round trip costs.

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Choose Logistics Company

Choose Logistics Company

(1) By express

You can select the below methods

YTO express, find the below link to track your cargo.

http://www.yto.net.cn/cn/index/index.html

 

SF express, find the below link to track your cargo.

http://www.sf-express.com/cn/sc/

 

SURE express

http://www.sure56.com/

 

EMS

http://www.ems.com.cn/

 

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Order hotline
400 080 8750